HUNDY

UX/UI Design | iOS Mobile App

Summary

Hundy is an iOS mobile app that provides users with an accessible and alternative to request micro-loans in short time frames without the hassle of going through a traditional loan request from a bank or paying incredibly high interest rates. 

My Role

I was brought on as a Product Design Consultant to design the Lender release for the app.

Problem

The

Solution

In

Who is the user?

I conducted user interviews to understand who all the users involved in implementation and what the different use cases were.

Use cases

In order to account for all the edge cases and scenarios, we mapped out the different use cases to keep track of all the screens that we had to design.

Use Case #1

Use Case #2

Use Case #3

Goals

1. Optimize Overall User Experience and Flow

2. Unify Language and Error Messaging

3. Align Application with Solver’s Rebrand

User Testing

Method

• 1 on 1 call

• 5 Users (3 technical consultants, 1 controller, and 1 accountant)

• I hopped on a call with our users and watched them walk through the wireframe prototype.

In our research, we discovered that personal loans are by far the most positively associated type of loan on both the side of the borrower and the lender. Borrowers react positively to the fact that they feel cared for by the lender (this notion extends to also to credit unions vs banks), and the lender feels good about being able to help out another person. Personal loans are also the type of loan that borrowers feel the most committed to paying back, even without official payment plans.

building a community

Since some of our users are likely to be feeling vulnerable, having to ask to borrow money, we wanted to create a community that was supportive and empathetic. Users can communicate with one another in a community setting, give advice about shared experiences and and even help fellow users get a loan. Users who are not able to pass the initial credit check can tell their story and have other borrowers as well as lenders advocate for their character, thus giving them a path to a loan based on personal recommendations within the community.

Goal #1: Optimize Overall User Experience and Flow

Simplify Onboarding Flow

Old Flow

• The main use case for Gateway is to set up the application so the biggest change to the flow was simplifying this set up process.

• There are currently 3 different login screens required to access the application. Users need to see that the BI360 (now Solver) login is a one-time authentication that is never accessed again after the first-time user experience.

New Flow

• I worked with our development team to provide users with a simple access token that recognizes the user’s environment and tenant.

• This reduces the number of clicks from 3 to 1.

Make Information More Visible and Digestable

Old Flow

• Details of the data source are nested in a drop down.

• The source objects page was nested in a drill down page.

New Flow

• The new design presents the 3 column layout that allows for information to be read from a scan.

Goal #2: Unify Language and Error Messaging

Error messages were very vague and unhelpful so more clarity and context were needed to guide users.

Some developmental roadblocks (on the back-end) due to security issues disabled me from serving specific error messages for the forms. However, I still wanted to make our messaging as clear as possible to guide the users and help them to self-service themselves.

• This also mitigates unnecessary contact to our support department.

goal #3: Align Application with Solver’s Rebrand

Branding

The application hasn’t been touched since its first release by the development team so there were a lot of UI changes necessary to align this application with the rest of Solver’s new branding.

• We wanted to introduce more graphics to help users visualize what the application was doing and decrease the intimidation of a technical and utilitarian product.

Old Design

Animation

I animated the welcome screen and the modal to really take our design to the next level.

Add New Data Source Modal

Final design